Privacy Policy - STEAMRS

CTwebshop Privacy Policy

https://www.steamers.nl/

About our privacy policy

CTwebshop cares greatly about your privacy. We therefore process only the data we need to (improve) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided through it by CTwebshop. The effective date of these terms is 09/03/2022; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and which rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (have it) store(d), which security techniques we use, and who has access to the data.

Online store software
MijnWebwinkel

Payment processors

Mollie

For processing (part of) the payments in our online store, we use the Mollie platform. Mollie processes your name, address, and city of residence, as well as your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s services for which it engages third parties. Mollie does not retain your data for longer than permitted by law.

Reviews

Shipping and logistics

DHL Parcel

If you place an order with us, it is our responsibility to have your package delivered to you. We use

DHL's services to carry out deliveries. For this purpose, it is necessary for us to share your name, address, city and postal code details with DHL. DHL uses this data only for the purpose of carrying out the agreement. If DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

External sales channels

Purpose of data processing

General purpose of processing

We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time for a purpose other than at your request, we will explicitly ask for your consent. Your data is not shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us, or by an oath or legal obligation.

Automatically collected data

Data collected automatically by our website is processed for the purpose of further improving our services. This data (such as your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, CTwebshop may be required by law to share your data in connection with a tax or criminal investigation conducted by the authorities. In such a case, we are obliged to share your data, but we will oppose this within the limits permitted by law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also interpret it as a request to be forgotten. Under applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period runs. However, employees will no longer have access to your client profile or to documents we prepared in response to your assignment.

Your rights

Under applicable Dutch and European legislation, as a data subject you have certain rights regarding the personal data processed by or on our behalf. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we send statements and copies of your data only to the email address we already have on file. If you wish to receive the data at another email address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all statements and copies of data in the machine-readable data format used within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to inspect the data that we process (or have processed) and that relates to you or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to the email address we have on file, together with an overview of the processors that hold this data and an indication of the category under which we have stored the data.

Right to rectification

You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you amended. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data that we process (or have processed) that relates to you or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file stating that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process or have processed, which relates to you or can be traced back to you, transferred by another party. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send copies or duplicates to the email address known to us of all data concerning you that we have processed or that other processors or third parties have processed on our behalf. In all likelihood, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of CTwebshop. If you object, we will immediately stop processing the data pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or duplicates of the data that we process or have processed and then permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Cookies from the American company Google are placed through our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required under applicable laws and regulations to provide access to this data. We have not permitted Google to use the analytics information obtained for other Google services.

Third-party cookies

If third-party software solutions use cookies, this is stated in this privacy statement.