Need help?
Contact our support team, and we’ll get back to you with an answer as soon as possible!
Email usDo you have a steaming question?
We’re here for you with lots of care 👋
Our team is available by email: Monday-Friday, 08:00 - 18:00. If you have a question, email info@steamers.nl or send us a DM on Instagram @steamrs.nl We try to respond to all messages within one business day.
Delivery + Returns
If you have a question related to our shipping and return policies, check out these frequently asked questions below! 🥳
How much does shipping cost?
Shipping costs are calculated at checkout, ranging from €4.99 (NL, BE, DE) to €9.99 (the rest of the world), depending on your location. Shipping is free in the Netherlands, Belgium & Germany on orders over €50! 🚛
Where do you ship from?
All our packages are shipped from our warehouse in the Netherlands! 🇳🇱
How long does shipping take?
Order today before 18:00 and your package will be shipped today. This applies on all working days. If you order during the weekend, your package will be shipped immediately on Monday. The average delivery time is 1 day in the Netherlands and Belgium. In other countries, this takes between 2-3 working days. You will always automatically receive tracking updates from us by email.
*Haven't received a tracking link? Just email info@steamers.nl and we'll look into it with you right away!
Which countries do you ship to?
We currently ship to all European countries! 😊
Which shipping companies do you use?
All our packages are shipped with DHL Parcel, B-Post or UPS. 📦
How can I track my order?
When your order is shipped, you will automatically receive an email with a track & trace link for your package. You can also find this link in your customer account. Using this link, you can change the delivery appointment/location yourself if necessary. We can no longer make changes after the label has been created.
Can I still modify my order?
Our fulfilment center starts processing the order very quickly after it has been placed, so we can deliver it as soon as possible. There is a good chance that the package can no longer be changed.
Please try emailing our team at info@steamers.nl with your order number, and we will immediately see what we can do for you!
Can I return my order?
You can return your order free of charge within 14 days of receiving it, in the original packaging and with all included accessories. Did you receive a free product with your order? Please return this as well, otherwise your return will be rejected.
Log in to your customer account to submit a return request, and you will automatically receive a return label from us. You can also email us to request a return, including your order number, at info@steamers.nl 😊
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