Delivery & Returns

Shipping

Netherlands, Belgium
On working days, order before 18:00 today and your package will be dispatched today. Your package will be delivered the next day. If you order at the weekend or on a national holiday, your package will be shipped immediately on the next working day.

For orders within the Netherlands and Belgium, we charge a fixed shipping fee of €4.95. Shipping is free for orders of €50 or more.

Germany, France and the rest of Europe
The same applies to shipping within the Netherlands & Belgium, except that delivery takes 1 or 2 days longer. This depends on the postal service.

For orders to Germany and other EU countries, we charge a fixed shipping fee of €6.95. Shipping is free for orders of €100 or more.

Track your order

When your order has been shipped, you will automatically receive an email from us containing the Track & Trace code, so you can follow the status of your package at any time. Please note that it may sometimes take a while before this tracking code works and becomes visible.

Returns & Exchanges

If you want to return an item to STEAMRS, make sure it meets our return conditions so that we can accept the return. Our conditions are as follows:

The order must be returned within the 14-day return period after delivery of the package.
The item must be returned in the original packaging, including all accompanying accessories and in undamaged condition.
Did you receive a free gift from us with your order? It must be returned as well. If not, your return will be rejected.

How do I request a return?
Log in and request a return notification through your customer account, or;
Email info@steamers.nl with your order number, reason for return, and full name to submit a return request. We will send you a return label.

FAQ

What is your return policy?

Our return policy is super simple! You have 14 days from the date your package is delivered to start a return request.

Return the product in its original packaging, including all accessories. Did you receive a free gift with your order? Please include that in the return as well—otherwise, your return may be declined.

You can log in to your customer account to request a return, or email your return request along with your order number to: info@steamers.nl. We’ll send you a return label at no cost to you.

Did you receive an incorrect or damaged item? Please contact us as soon as possible—we’ll be happy to resolve it for you quickly and properly!

Can I still exchange my order?

You can still exchange your order within 14 days of receiving your package.

Would you prefer a different color or product? We can take care of that for you quickly and efficiently. We’d really appreciate it if the item hasn’t been used yet.

Just send an email to info@steamers.nl with your order number and the reason for the exchange, and we’ll get it sorted for you right away.

How do I request a return?

Log in to your customer account and request a return there, or:

Email us at info@steamers.nl with your order number, reason for return, and full name to submit a return request. You’ll receive a return label from us.

Is returning free?

Yes, returns are free. You’ll receive a return label from us to send your package back—within 14 days of receiving your order.

When will I receive my refund?

Your refund will be issued within 10 business days after we’ve received your return. We’ll send you an email to let you know it’s on its way!

If you haven’t received your refund and it’s been more than 10 business days since our email, please contact us at info@steamers.nl.

Contact STEAMRS