Delivery & Returns

Shipping

Netherlands, Belgium
On working days: order today before 18:00, and your package will be shipped today. Your package will be delivered the next day. If you order on the weekend or a national holiday, your package will be shipped immediately on the next working day.

For orders within the Netherlands and Belgium, we charge a flat shipping fee of €4.95. Shipping is free for orders over €50.

Germany, France and the rest of Europe
The same applies to shipping within the Netherlands & Belgium, but delivery takes 1 or 2 days longer. This depends on the postal service.

For orders to Germany and other EU countries, we charge a flat shipping fee of €6.95. Shipping is free for orders over €100.

Track your order

When your order has been shipped, you will automatically receive an email from us containing the Track & Trace code, so you can follow the status of your package at any time. Please note that it may sometimes take a while before this tracking code works and becomes visible.

Returns & Exchanges

If you want to return an item to STEAMRS, make sure it meets our return conditions so that we can accept the return shipment. Our conditions are as follows:

The order must be returned within the 14-day return period following delivery of the package.
The item must be returned in the original packaging, including all accompanying accessories and in undamaged condition.
Did you receive a free gift from us with your order? It must be returned as well. If not, your return will be rejected.

How do I request a return?
Log in and request a return notification through your customer account, or;
Email info@steamers.nl with your order number, reason for the return, and full name to submit a return request. We will send you a return label.

FAQ

What is your return policy?

Our return policy is super simple! You have 14 days from the date your package was delivered to start a return request.

Return your product in its original packaging, including all accessories. Did you receive a free product with your order? Please return this product as well, otherwise your return will be rejected.

Log in to your customer account to request a return for your order, or email a return request with your order number to: info@steamers.nl. We will send you a return label, and you do not have to pay for it yourself.

Did you receive an incorrect or damaged product from us? Please contact us as soon as possible, and we will be more than happy to help resolve this quickly and properly for you!

Can I still exchange my order?

Within 14 days of receiving your package, you can still exchange it. Would you prefer a different color or another product after all? We can arrange this neatly and quickly for you. We would greatly appreciate it if the product has not yet been used. Email us at info@steamers.nl with your order number and the reason for the "exchange", and we will arrange this for you right away.

How do I request a return?

Log in and request a return notification from your customer account, or;

Email info@steamers.nl with your order number, reason for return, and full name to submit a return request. We will send you a return label.

Is returning items free?

Yes, returns are free. We will send you a return label to return your package - within 14 days of receiving it.

When will I get my money back?

Your money will be refunded to your account within 10 business days after we receive your return. We’ll send you an email to let you know that it’s on its way! If you haven’t received your refund and it has been 10 business days since you received our email, please contact us at info@steamers.nl.

Contact STEAMRS